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Shipping & Returns

Shipping

  1. When will your order arrive?
    If the contact lenses or contact lens solution are in stock then the delivery will normally be dispatched the same day. You will be sent an online tracking link to help locate your package. In Auckland, your contact lenses will normally arrive either that same day or the following day. For the rest of New Zealand delivery is usually overnight. For items we do not hold in stock delivery is longer. Delivery times will vary for each product and for different prescriptions. Please check the induvidual product pages for estimated delivery times. Sometimes a particular item may have to be back-ordered which may take a bit longer. If your item has to be back-ordered we will notify you with an new estimated delivery time.

  2. What if the goods do not arrive?
    You will be sent an email at the time the contact lenses or contact lens solutions are sent. The email will contain a tracking link for either NZ Couriers or Courier Post, you can use this link to help locate your package. Delivery takes usually between 1 - 3 days. You must notify us within 10 days of the shipping notification email if you have not received the goods. All packages are insured against non-delivery.

  3. Which courier companies do we use
    We use mainly New Zealand Couriers or Courier Post. Courier service levels can vary, so we select which ever courier we feel provides the best service for your delivery route. Overseas orders are sent by New Zealand Post.

  4. Will we deliver to a PO BOX?
    Yes, we use Courier Post to deliver to a PO Box.

  5. Will we deliver to a rural address?
    Yes, there is an additional charge for rural delivery and the goods may take up to an extra 3 days to arrive.

  6. What are the current delivery charges?
    North Island $3.90
    North Island Rural $7.50
    South Island $5.10
    South Island Rural $8.50

  7. Will we deliver outside NZ?
    We can deliver overseas, however an additional delivery charge will apply. It is also possible you may be liable to pay additional import duties or taxes in your own country.

Returns

  1. Can I return the goods?
    Any item that you are not happy with for any reason, can be returned within 10 days of receiving the goods. The contact lenses or solutions must reach us in its original condition and in the original packaging and must also be undamaged. You would be responsible for the cost of returning the item to us by courier to our Auckland office.

  2. What if the contact lenses are faulty or sent incorrectly?
    In this case you would need to contact us within 10 days, we would send you a pre-paid courier pack in which you can return the items.

  3. Once I have returned the items do I get a refund or a credit?
    Either is fine. We would either refund you by the same method in which you paid, or apply a credit to your account to use next time you shop with us.

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