Privacy Notice

What information do you collect?

When you create an account, place an order, or contact us, we may collect information such as your:

• Name and contact details
• Email address and account information
• Billing and delivery addresses
• Order history
• Contact lens prescription details that you provide
• Messages or enquiries you send us
• Basic website and device information

How do you use my information?

We use your information to process and deliver orders, manage your account, provide customer support, confirm order or prescription details, process refunds, prevent fraud, and improve our website and services.

We may also send you important messages about your order or account. Promotional emails are only sent where you have subscribed or where otherwise permitted.

Do you store my full credit-card details?

Card payments are processed securely by our payment service providers. i-contacts does not intentionally store your complete credit-card number or card security code in its customer database.

Do you share my information?

We do not sell your personal information.

We may share limited information with trusted service providers where needed to operate our business, such as couriers, payment processors, website hosting providers, and email services.

We may also disclose information where required by law.

How do you protect my information?

We use reasonable security measures to protect personal information from unauthorised access, loss, misuse, or disclosure.

Checkout and account pages use encrypted connections, and access to customer information is limited to authorised people and service providers who need it.

What website information do you collect?

When you use i-contacts, we may collect basic technical information such as your browser type, device type, and IP address.

This helps us operate the website, diagnose problems, improve security, and understand how customers use the site.

How do you use cookies?

Cookies are small files stored by your browser. They help keep your shopping cart and account working, remember preferences, maintain security, and measure website usage.

You can block or delete cookies through your browser settings, although some parts of the site, including account login and checkout, may not work correctly without them.

Can I view or update my account information?

Yes. You can update many of your details through your account page, including your email address, password, delivery address, billing address, and email subscription preferences.

Can I request access to or correction of my information?

Yes. You can ask us for access to the personal information we hold about you, or ask us to correct information that is inaccurate.

Please contact us and provide enough information for us to locate your account or records.

How can I contact you about privacy?

Please contact us if you have a question or concern about how we handle your personal information.